Software / Technology · June 23, 2021 0

Vonage Business Cloud review

Vonage Business Cloud
Vonage Business Cloud | image source

Vonage Business Cloud – Vonage was a household name not too long ago. With landlines no longer in fashion and most people using their cell phones at home, Vonage has made investments in its Business Cloud Voice over Internet Protocol ( VOIP) service. Although you will have to pay more for basic features such as video conferencing, chat, and file sharing there are also price scales that you can use. This should be appealing to businesses with legacy phones.

Vonage Business Cloud does not require an annual contract. Even the lowest-priced tier has unlimited calling and texting. If you have a small business and only need one to four lines of communication, your monthly cost per user will be more than if there are 20 to 99 employees. Younger competitors can offer more for less. The Vonage for the Home solution is a great choice for SMBs if you prefer to stay with the trusted Vonage brand.
Companies are faced with the difficult decision of whether to use Vonage.

Vonage Business Cloud is a good option for businesses looking to invest in new VoIP solutions. However, this market is so competitive that there are better options.
Vonage Business Cloud offers the same functionality as other services. It is different from RingCentral Office in that RingCentral offers more functionality at the base level.

If you only need one to four lines, the Vonage Business Cloud Mobile plan costs $19.99 (PS16). Vonage says it is great for any team that doesn’t require desk phones.

Vonage Business Cloud Features

Vonage offers over 50 voice and unified communication features. These include video collaboration with Vonage Meetings, as well as a variety of productivity tools that can be accessed through the Vonage app Centre. These features include call forwarding, voicemail-to-email, call logs, call logs, and many other typical VoIP features.

Vonage offers a Call Announce feature to improve customer and employee satisfaction. It delivers an audible version (or a customized tag) to the receiver before the call is connected. This feature can be used with Call Screening or the Screening Menu. It allows you to answer calls, send them to voicemail, and transfer them to another number. It allows employees to be prepared before picking up their phones. Businesses don’t have to worry about losing important information due to call recording capabilities, whether they are available on-demand or companywide. This information can be kept for as long or as needed in a password-protected archive.

Vonage Business Cloud has all the features you need in a VoIP system. Unfortunately, accessing more features than the basic ones will require you to pay extra. Businesses who want to dig deeper into the code that powers some Vonage VoIP features will appreciate the documentation and example codes that the platform comes with.
Vonage’s best-known feature is its seamless integration with third-party apps. Vonage Business Cloud connects with existing CRM tools to enable collaboration, productivity, and better customer experiences.

Businesses can access this integration from any web browser or device. They can also sync all data to their native reporting dashboards and embed UI-level connections to eliminate switching between apps.

The rise of videoconferencing tools as a response to the COVID-19 pandemic, and the changes in home working policies many companies were forced into, has been one of the most significant shifts in workplace collaboration. Solutions like Microsoft Teams and Google Meet, Zoom, among others, have seen a tremendous rise in popularity.

Many businesses are attracted to VoIP solutions that integrate with these video conferencing tools. Vonage Business Cloud excels in this area. Microsoft Teams integration is available on the platform, which allows companies to access PBX features at optimized call quality through the Microsoft Teams interface. Businesses that use Teams can enjoy enterprise-grade collaboration in one application, rather than switching between platforms.

Vonage for Salesforce is another notable integration. Vonage for Salesforce is another notable integration. This allows employees to simultaneously view Salesforce records and caller information, and create relevant Salesforce activities all from one interface. You can access Vonage for Salesforce via an embedded Salesforce interface, or through a web browser. Salesforce integration allows Vonage users to collect data from a variety of devices, streamline workflows and gain real-time insights without the need for client-side installations.

Vonage Business Cloud price

Vonage Business Cloud’s biggest problem is its price. The service is affordable at its base level, but the cost of integrating the integrations described above will increase.

RingCentral’s cheapest business option is better value than the basic Vonage Business Cloud Mobile plan for one to four users. Even though it costs $25 per user per month (PS19.26), 8×8 Virtual Office Pro’s X2 Edition plan ($25 per user per month) is still more appealing. It includes a phone line with a unique number, extension, auto-attendant, and internet fax.

Vonage appears to be focusing on companies that care less about cost and are more interested in legacy PBX systems that use landlines instead of cloud services. Vonage can benefit from this pricing and feature combination.

The Vonage Business Cloud’s lowest price becomes more accessible if users have between 5 and 19 lines. The cost per month is $17.99 (PS14), per line. It’s only $14.99 per month for users who need between 20 to 99 lines. For pricing bespoke to your needs, you will need to contact Vonage Business Cloud’s sales team if you require more lines than this.

Vonage Business Cloud package

Next is the Vonage Business Cloud package, which businesses will likely find more attractive: the Premium Plan. It costs $29.99 (PS25), for one to four lines. This pricing is comparable to RingCentral’s Premium and Standard subscription packages. The price drops to $27.99 for five to 19 lines, while it will drop to $24.99 for 20 to 99 lines. Vonage Business Cloud Premium has limited functionality, however.

Vonage Business Cloud Premium does not have voicemail-to-email transcription forwarding and internet fax. RingCentral (For Business), however, doesn’t integrate CRM with RingCentral (unless you subscribe to the $34.99 (PS26.97), Premium plan. This plan is more expensive than Vonage Business Cloud’s Premium.

Wie bereits erwähnt, Vonage Business Cloud offers a wide range of CRM integrations. The company claims that its business VoIP service can be integrated with G Suite and Office 365, Bullhorn and ConnectWise, JobDiva and Netsuite, Microsoft Dynamics, and SugarCRM. RingCentral (For Business) meanwhile only integrates with Salesforce.com ZenDesk and Desk.com. 8×8 Virtual Office Pro is compatible with Salesforce, ZenDesk, and Netsuite.

Vonage Business Cloud offers a top-end plan

Last but not least, Vonage Business Cloud offers a top-end plan, which is unlike other VoIP services. This plan is only available to select companies. Vonage Business Cloud Advanced costs $39.99 (PS32), per month for one to four lines. It is $37.99 (PS30), or $34.99 (PS28) for five to nine lines. You get 15 hours of call recording, call group, and visual voicemail. Vonage will also set it up.

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